Return & Refund Policy
Our Return & Refund Policy outlines the conditions and procedures for customers to return products and request refunds. Here are the main aspects:
- Eligible Returns:
Customers can initiate a return request for eligible products within a specified timeframe (e.g., 30 days) from the date of delivery. The product must be in its original condition, unused, and in its original packaging.
- Return Procedure:
To request a return, customers must contact our customer support team and provide the order number, reason for the return, and any relevant information.
- Refund Process:
Once the returned product is received and inspected, we will process the refund to the original payment method within a certain period (e.g., 7-10 business days).
- Non-Refundable Items:
Some items may be non-refundable, such as personalized or custom-made products, digital downloads, and perishable goods.
- Return Shipping:
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
It’s essential to review and understand these policies before making a purchase to ensure a smooth and satisfactory shopping experience.
Return Policy
You can return the product within 30 days of purchase if you are not satisfied with it. You can choose to ship it to us or bring it to the store. Items can be exchanged, returned for store credit, or refunded to the original payment method. Please note that there are exceptions to this return policy, and they are: Items from our special collections must be returned within 14 days of purchase Discounted products cannot be returned for a refund nor exchanged All beauty products must be returned unused within 14 days of purchase.
All returned products must be unworn, in the original packaging, and with the original tags still attached. If the returned items do not satisfy these requirements, your return will not be accepted.
Keep in mind that if you choose to return the items via post you will need to cover the shipping costs. You can return the products to the store at no cost.
To return a purchased item, follow the steps below:
- Send us an email with your order number and state which items you would like to return or come by the store with your receipt.
- Ensure the items you’re returning have not been used, and they have the original tags attached.
- Pack the products into their original packaging if they were in one.
- If you’re shipping the items to us, put the products into shipment packaging and stick the purchased label on it.
- Bring your package to the post or order a pick-up from your location.
We commit to processing your return within 14 days of receiving the package. And you will get your refund after your returned products have been accepted within 5-10 business days depending on your bank.
